Frequently Asked Questions

To create an Online Store account, follow the instructions below:

1. Obtain authorisation from the Primary Account Holder to access your Lincoln Sentry Trading Account. (NOTE: You must have an existing Trade Account with Lincoln Sentry before your Online Store Account can be created)
2. Email a request with your Trade Account Number, Trade Account Name, First Name, Last Name and Contact phone number to online@lincolnsentry.com.au. Email must be received from your unique registered business email account.

Further details in the Account Application Forms page.

Your application will be reviewed and validated by our National Customer Service Centre. Once your account has been created a Customer Registration email will be forwarded to your nominated Account Holder email address.

1. Open your email and click on the activation link to activate your account. (This link must be activated within 7 days)
2. Once the "Activate your account" form opens, type in your preferred password.
3. Re-enter your nominated password in the "Confirm password" field.
4. Click on the "Send" button to activate your account.

Your account is ready to use, Click on the "Sign in" option and use your email address and password to sign into the Online Store.

Our National Customer Service Centre in Brisbane processes applications on a daily basis.

If you have an existing Trade Account with us and we receive a valid Online Store Application Form, your Online Store account will be established the next business day.

Once your account has been created a Customer Registration email will be forwarded to your nominated email address.

1. Open your email and click on the activation link to activate your account (This link must be activated within 14 days).
2. Once the "Activate your account" form opens, type in your preferred password.
3. Re-enter your nominated password in the "Confirm password" field.
4. Click on the "Send" button to activate your account.

Your account is ready to use, click on the "Sign in" option and use your email address and password to sign into the Online Store.

Please note that the activation link on your Customer Registration email will only be active for 14 days.

Token = Password!
Please note, activation and password links are only active for 14 days.

If your token-message has expired, you will need to reset your password to receive a new link:

1. Go to www.lincolnsentry.com.au
2. Click on SIGN IN (top right hand corner)
3. Click on FORGOT PASSWORD? (pop-up underneath the sign in section)
4. Enter the email address registered to your account
5. Click on SEND PASSWORD RESET (orange button)
6. You will now receive an email enabling you to reset your password and login.

If you need help, don't hesitate to use the Live Chat function on our site (blue CHAT NOW button on the bottom right of your screen). 

Alternatively, please call our National Customer Service Centre team on 1300 551 919 (6:30am – 6:30pm AEST), or speak to your Territory Manager for assistance.

1. Log into the Online Store using your existing password.
2. Go to My Account.
3. Click on the "Change Password" tab.
4. Enter a new password.
5. Confirm your password.

1. Click on the "Sign In" option (top right of the screen).
2. Click on the "Reset password" link.
3. Enter your nominated email address (email used to create your account).
4. Click "Send password reset link".

An email will be forwarded to you with a link to reset your password.

For information on GO Rewards, please visit our GO Rewards site:

https://i-points.com.au/lincoln

To create a GO Rewards account

1. Select "Activate" 
2. Complete the online application by including your account number, postcode, email address and nominating a password.

If you already have an account, click on the "Login" option to review your points balance, update details or redeem points.

Yes, you will need an Online Account to create an Online Store order. To register for an Online Account:

1. Obtain authorisation from the Primary Account Holder to access your Lincoln Sentry Trading Account.
2. Email a request with your First Name, Last Name and Contact phone number to online@lincolnsentry.com.au. Email must be received from your unique registered business email account.

Further details in the Account Application Forms page. 

Yes.  When creating your order you can nominate to collect your goods by selecting the following options on our "Checkout" page:

1. Select the option "I would like to pickup the order myself".  
2. Nominate your account.
3. Select your preferred branch from the "Choose Location" field for collection of your goods.

NOTE:  Please wait for your "Order Acknowledgement" from our National Customer Service Centre prior to collection of your goods. 

Yes. When creating your order you can nominate to have your goods delivered by selecting the following options on our "Checkout page".

1. Select the option "I would like the products shipped to me".  
2. Select your nominated ship to address from the "Choose address" field.

NOTE:  Please wait for your "Order Acknowledgement" from our National Customer Service Centre to confirm your delivery.

No. Lincoln Sentry has no minimum spend requirements.  

It is free to sign up for Lincoln Sentry's GO Rewards program, which allows you to earn rewards points with every dollar spent. 

Once you click on the "Complete Order" button, you will be re-directed to an Order Confirmation page informing you that your order has been placed.  

You will also receive an "Order Confirmation" email in your nominated email address outlining your order. 

One of our National Customer Service Centre Team Members will review your requested products before placing your order and contact you if there are any adjustments. 

You will receive an "Order Acknowledgement" email or fax outlining details of your final order including any changes or items placed on backorder.  

Yes. You can view previous orders within your Account.  

1. Click on "My Account".
2. Select "Order History" from your account menu (located in the top right side of your screen).

To preview the order details, click on the "View Details" button located beside your order.

Yes. You can view our extensive product range on our Online Store using one of the following processes:

• Click on the "Search" icon (located in the top right side of your screen) and enter a product code or keyword to search for products. Click on the "Search" icon within the Search bar or press Enter to activate your search.
• Click on the "Products" page and select our Cabinet Hardware or Architectural Hardware sections to locate products.
• Click on the "Brands" page and locate products via individual brand.

For more information, please chat to one of our National Customer Service Centre team members using our LiveChat feature or alternatively, you can visit one of our store locations which stock a selection of products.  We recommend calling your local branch beforehand to check stock availability.

Yes, each Product page contains this information where applicable.

1. Locate the Product page and find section "Product Downloads".
2. Select on the document to download the file.

For further information please contact our National Customer Service Centre team members using our LiveChat feature for further assistance.

There are two ways of creating a Favourites List:

1. When browsing Products

You can create a Favourites list when adding products by clicking on the heart icon. 

 You need to select each individual product you want added to your Favourites list. 

 When clicking on the heart icon you can select to create a new Favourites list by:

1.     Selecting "+ Create list"
2.     Enter a Favourites list name
3.     Select "Create list"

2. From the Favourites menu   

1. Select "Favourites" heart icon

If you do not have any existing Favourite lists then click on the "Create new Favourites list", otherwise click on "View All Lists"

1. Navigate to the bottom of the page
2. Click on "Create new list" 
3. Enter a Favourites list name 
4. Select "Create list"

To add a product:

1. Locate product and click on the heart icon.
2. Select your Favourites list for this product to be added to

To remove a product:

1. Locate and open your selected Favourites list.
2. Click on the "X" of the selected product you would like to remove (top right corner of the product image).

Your product is removed although you have the option to undo your changes by selecting the temporary  "Undo" message located at the bottom right side of your screen when it appears.

Select your existing Favourites list.

1. Click on the "Settings" icon (located to the right of the "Print" icon).
2. Enter your new Favourites list name in the "List name" field.  NOTE:  The name cannot be blank or a duplicate name of an existing Favourites list.
3. Click "Update" to accept or apply changes.

Select your existing Favourites list.

1. Click on the "Print" icon.
2. Print as per your preferences.

Select your existing Favourites list.

• Click on the "Share" icon (located to the left of the "Print" icon).
• Click on the envelope icon under "Share your list via email"
• If prompted with "Do you want to share your list?", Click "Share my list".

The link will open using your default email application in a new message.  Enter additional email instructions and send.

Please Note: 
​​​​​​​

The email recipient will be forwarded a link to your shared Favourites list where they can click to open.

They do not see pricing unless logged in and have an existing Online Store account with Lincoln Sentry.

When you add or remove products to your shared Favourites list, the email recipient will see your changes.

Email recipents cannot edit Favourites lists shared with them.

Anyone with this link can see your Favourites list.

Select your existing Favourites list.

1. Click on the "Settings" icon  (located to the right of the  "Print" icon).
2. Click on "Delete list".
3. Confirm by selecting "Delete this list" or alternatively if you do not wish to delete the list click on "No thanks".